Manual work centers can be inefficient and expensive, cost the Service Provider delays that decrease customer satisfaction, impede the roll out of new services, and possibly increase churn. Failures in implementing fully automated, zero touch flow through provisioning, results in work items "dropping out" to operation centers that must handle these items manually. The agents "manning" these centers must be skilled in the service offering, understand and possibly interpret the "language" of the work item, refer items to other departments, query other systems and coordinate the completions of the provisioning request.